Privacy Policy

UL Services Corp ("UL Services," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, call us, text us, email us, or otherwise communicate with us.

This Privacy Policy applies to information collected through our website, online forms, phone calls, text messages, email communications, and related business communications.

1. Information We Collect

We may collect information you provide directly to us, including:

• First and last name
• Phone number
• Email address
• General information about who companionship services are for
• General information about the type of help or support requested
• Preferred timing or start date for services
• Any additional information you choose to provide in a form, phone call, text message, or email

We may also collect certain technical information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• General website usage data
• Information collected through cookies, pixels, analytics tools, or similar technologies

We do not ask website visitors to submit detailed medical records through our website. Please do not submit sensitive medical, financial, or emergency information through our website forms.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiry
• Contact you about companionship services
• Schedule or discuss a consultation
• Understand your family's general support needs
• Provide customer service
• Send appointment-related or service-related communications
• Send text messages, phone calls, or emails when you have provided consent or when otherwise permitted by law
• Improve our website, forms, and customer experience
• Maintain internal business records
• Comply with legal, regulatory, licensing, or safety obligations

3. Calls, Text Messages, and Emails

By submitting a form or contacting us, you agree that UL Services Corp may contact you by phone, text message, or email regarding your inquiry or services.

Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP. You may also contact us directly to request that we stop contacting you.

Consent to receive marketing text messages is not required as a condition of purchasing services.

4. How We Share Information

We do not sell your personal information.

We may share information only when necessary for legitimate business purposes, including with:

• Website, CRM, form, scheduling, email, phone, or SMS service providers
• Technology vendors who help us operate our website and communications
• Business staff, contractors, or service providers who need the information to respond to your inquiry or provide services
• Legal, regulatory, licensing, or government authorities when required by law
• Professional advisors such as legal, accounting, compliance, or insurance providers

These third parties are expected to use information only as needed to provide services to us or as required by law.

5. Cookies, Analytics, and Advertising Tools

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website activity, improve the user experience, and measure marketing performance.

These tools may collect information such as pages visited, device type, browser type, IP address, and interactions with our website.

You can adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect the personal information we collect. However, no website, online form, CRM, email system, phone system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

7. Data Retention

We keep personal information only as long as reasonably necessary for business, customer service, legal, regulatory, licensing, accounting, or compliance purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our internal business practices and legal obligations.

8. Your Choices and Rights

You may contact us to:

• Request access to personal information we have about you
• Correct inaccurate information
• Ask us to delete certain information, where legally permitted
• Opt out of marketing communications
• Opt out of text messages by replying STOP

To make a privacy request, contact us using the information below.

9. Children's Privacy

Our website and services are intended for adults and families seeking companionship services. We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information if appropriate.

10. Non-Medical Service Notice

UL Services Corp provides non-medical companionship services. Our website is not intended to collect medical records, provide medical advice, diagnose conditions, provide treatment, or respond to emergencies.

If you are experiencing a medical emergency, call 911 immediately.

11. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the 'Last Updated' date at the top of this page. Continued use of our website after updates means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, contact us: